Refund Policy

Effective date: September 24, 2026

Change-of-mind returns

We do not offer voluntary returns or exchanges for a change of mind, an unwanted item, or an incorrect color or model selected by the customer, except where required by applicable law. Please check the product details, dimensions and your selection before ordering.

Damaged, defective, incorrect or incomplete orders

Please contact zhangpeng682@sina.com within 30 days of delivery with your order number, a description of the issue, and photographs of the item and packaging. We may request additional information or a video where reasonably necessary.

We will review the issue and explain the available remedy, which may include a replacement, replacement parts, or a partial or full refund, depending on the circumstances and applicable law. Any partial refund offered as a resolution will be explained and agreed with you.

The 30-day reporting window does not limit your statutory rights.

Order cancellations

To request a cancellation, email zhangpeng682@sina.com as soon as possible with your order number.

We will check whether fulfillment can still be stopped. A cancellation request is not confirmed until we respond. If we confirm cancellation before shipment, we will refund the canceled order, including its shipping charge. Once processing or shipment has begun, cancellation may not be possible, except where required by law.

Delays before shipment

If we cannot ship within the timeframe promised for your order—or within 30 days if no shipment timeframe was stated—we will notify you and offer the option to agree to a revised shipment date or cancel for a full refund. Where required, we will cancel and refund if we do not receive your consent to the delay.

Lost or undelivered shipments

If your order is overdue, tracking stops updating, or it is marked delivered but you have not received it, contact us with your order number.

We will investigate with our fulfillment partner and carrier. We may ask you to confirm the delivery address and check with household members or the delivery location. If the shipment is confirmed lost or cannot be delivered, we will arrange a replacement with your agreement or an appropriate refund, subject to applicable law.

Our supplier’s claim deadlines do not limit your rights against us.

Return instructions and costs

Please contact us before returning an item. If a return is required, we will provide the return address, instructions and details of any shipping costs before you send it.

Do not send items to the address on the parcel or directly to our supplier without our instructions. For verified defective, damaged or incorrectly supplied items, we will provide a return method at our expense if a return is necessary. We do not operate a US returns warehouse.

Refunds

We will notify you of the refund decision and the amount. Approved refunds will be issued promptly to the original payment method and within any legally required timeframe.

Your bank or payment provider may take additional time to display the credit. If you have not received a confirmed refund, contact us so we can help trace it.

Your rights and earlier orders

Nothing in this policy limits rights provided by applicable law. Earlier orders retain any more favorable commitments that applied when they were placed.

GapFit Auto is responsible for handling your customer service request. Support is not conditional on our supplier reimbursing us.

Contact: zhangpeng682@sina.com